Student Support Services
Homework Hotline
The Homework Hotline is a free resource for students who need help with Math. Students are welcome to call the hotline to get help with homework, or if even if they need some help understanding new concepts. All students in grades K-12 are welcome to use the hotline. Tutors also offer support for bilingual and ESE students. Operating hours are Monday through Thursday from 5 p.m. to 8 p.m.
Two Ways to Join the Hotline
- Click this Link to Join on Teams
- Call 313-462-2305. Enter the conference ID: 724 999 656# when prompted.
Mental Health Hotline
The Mental Health Hotline is staffed by School Social Workers, trained in addressing trauma, grief, and resource determination. School Social Workers are available to provide online counseling to students and parents. In addition to counseling, students and families are able to receive referrals for additional services. This hotline may be reached by calling 1-833-466-3978 during operating hours, Monday through Thursday from 5 p.m. to 8 p.m.
Student Hub
The Student Hub is a school and community resource portal available to all of our District's students! This site equips our students with the tools needed to take a more active role in preparing for their success as a part of their school community. Students are encouraged to access help with things like homework or knowing who to call for school and life issues and to explore resources and student opportunities, including student jobs and potential careers after high school graduation. Here’s some other things you can do:
- Access need-to-know district and school news and information
- Get updates on assignments and documents your teachers share through Teams
- Easily join Teams meetings when you’re learning online
- Stay informed about key dates on the academic calendar, like when report cards are sent home
- Connect with other students across our district
- Participate in fun contests like weekly trivia challenges and other all-school competitions
Technology Help
Live Support - Live remote technical support staff are ready to help if there are issues with your student's computer settings or installed software, such as Microsoft Teams. They are available to students Monday - Friday from 9 a.m. to 4:30 p.m. Visit techsupport.detroitk12.org for remote assistance.
Learning Apps
If your student is having trouble with learning apps like i-Ready, CPM, or LearnZillion, ask your teacher to email info.clever@detroitk12.org for assistance.
Being bullied?
Students have a right to be free from bullying and harassment of any kind. Cyberbullying is against the law and can result in serious consequences. If a student notices that they or someone in their school is experiencing bullying, please reach out to someone trusted at school - the principal, teacher, or school counselor. Bullying can also be reported through OK2Say, the District's school safety and bullying hotline.
Discriminated against in school?
Did you know students have civil rights protection at school? This includes the right to attend school free from discrimination and harassment based on race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category.
If you feel your child's civil rights, or those of someone in the school community, have been violated, make sure you tell a teacher or school administrator. You can also report concerns directly to the Office of Equity, Advocacy & Civil Rights.
Homeless or in foster care?
The Office of Homeless and Foster Care’s goal is to identify and support homeless youth so each student can successfully participate in the learning environment. Each student identified as homeless is eligible to receive access to District resources. These supports are put in place and are essential for students to excel academically and socially.
No place to sleep tonight?
Are you a family who doesn’t have anywhere to go for the night?
Is your family staying with friends or relatives, on the street or someplace that is not suitable for living?
If you answered yes to any of these questions, the Office of Homeless and Foster Care (OHFC) is here to help. Parent(s) or guardians, call 313-748-6383.
If your family needs to get into a shelter immediately, a parent or guardian can call CAM at (313) 305-0311 Monday, Tuesday, Thursday & Friday 9 am - 6 pm and Wednesdays 11 am - 6 pm.